Frequently Asked Questions
How does the LED Face Therapy Mask work? The mask uses clinically proven LED light wavelengths to target different skin concerns. Each of the 7 modes penetrates the skin at varying depths to stimulate collagen, reduce inflammation, and improve overall skin tone.
How long is each session? Each session is 20 minutes. We recommend 3–5 sessions per week for best results.
Is it safe for all skin types? Yes. LED light therapy is non-invasive and suitable for all skin types. If you have a photosensitive condition or are on medication that causes light sensitivity, please consult your doctor first.
How long before I see results? Most users notice improvements within 4–6 weeks of consistent use.
What is your return policy? We offer a 14-day return policy. The mask must be in its original condition and packaging. See our full Refund Policy for details.
Do you ship internationally? Yes, we ship both domestically within South Africa and internationally.
How do I contact support? Email us at support.lumierebeauty@gmail.com — we respond within 1–2 business days.